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Frequently Asked Questions
It depends on your play style, experience, and personal preferences. We’ll help you find the perfect cue based on your grip, height, and goals. Just reach out.
We use premium hardwoods like ebony, hornbeam, rosewood, cocobolo, and zircote. All cues are handcrafted with strict quality control.
Yes. Custom length, weight, balance, and wood combinations are available. Production time is usually about 4–6 weeks.
Absolutely. Tip replacement, cleaning, rebalancing, shaft repair, refinishing — we do it all. Contact us to schedule.
If you’re near our location in LA, California, you’re welcome to try cues in person. Please book a time in advance.
Within the U.S., shipping takes 2–5 business days. We pack cues securely. International shipping available on request.
Yes. 30-day warranty against manufacturing defects. Damage from misuse, moisture, or heat isn’t covered.
You can return unused items in original packaging within 14 days. Custom orders are non-refundable